Business & Marketing

9 Questions to Ask Before Hiring a Commercial Cleaning Service

Since experiencing a global pandemic, people value cleanliness now more than ever. Between March and April of last year, there was an 81% increase in hand sanitizer usage. Why not do your part to keep people safer and healthier by having your commercial space cleaned? 

If you’ve never hired a commercial cleaning service before, you might not know where to start. It’s best to do your research on a handful of companies before settling on one.  

In this guide, we’ll walk you through the eight questions you need to ask so that you can find the best commercial cleaners around. Keep reading to learn more. 

1. How Much Experience Do You Have?

How long has the company been around? Do they have experience cleaning environments similar to or the same as yours? If so, what does their cleaning procedure entail? 

These are all questions to ask cleaners upon getting to know their business. Additionally, look on their website for a list of the companies they’ve worked with previously to see if they specialize in your field. If you’re hiring a company for post construction clean up, you don’t want one that only has experience cleaning gyms or offices. 

2. Are You Licensed and Insured?

Every cleaning service company should have liability insurance to prevent them from facing charges in the event of an accident. Office spaces have expensive technology, and facilities have heavy-duty machinery. If someone gets hurt or property gets damaged, you don’t want to be financially responsible for it. 

Additionally, each state has its own set of laws regarding licenses, bonds, and other types of insurance businesses should have. Check that the cleaning company abides by these rules, as it could save you a significant amount of money in the long run. 

Ask to see a valid copy of their license, bonds, and insurance in person. When you do, you can even request their license number and go online to ensure that it is valid on the board’s website. 

3. Do You Have References?

While you can go online to read reviews and testimonials, contact references to ask them about their experience using the commercial cleaning company.  This tactic especially useful when you want to hire a brand new company, and they don’t have a large following yet. 

If a company refuses to provide you with references’ contact information, it is better to move on and try to find another one. You want to invest in a company that values its customer’s approval and is confident in its services.  

4. What Does Your Hiring and Training Process Entail?

Many companies will run background checks on their employees during the recruitment process. Since commercial cleaners usually work during off-hours, you want to know you can trust the team to be respectful of it.

Furthermore, hiring a company that takes the time to train its employees increases the chances they’ll go above and beyond with their work. Not to mention, training prepares each cleaning team for the specific type of service you want.

5. How Much Do You Charge For Your Services?

You probably have a budget lined up for how much you want to spend on cleaners. Usually, you can call or go online to get a quote. However, the price alone shouldn’t determine which company you choose. 

You get what you pay for, so take a look at what each service entails and how much work goes into ensuring that your commercial is spotless. Companies might even offer deals for certain packages, like for customers interested in using their cleaning service regularly.

6. How Soon Can You Clean My Commerical Space? 

When your office or facility is in dire need of a cleaning, you don’t want to wait a long time for the cleaners to come. Additionally, you don’t want the cleaners to visit while your employees are there working. 

When contacting the cleaning company, ask if about their availability. They have a service where you can contact them in case of an emergency or have them visit on a weekly or monthly basis.  

7. Does Your Commercial Cleaning Service Use Eco-Friendly Products? 

It’s not typically a question most people have when researching cleaning companies, but it is an important one. You want a cleaning service that uses supplies that won’t harm the environment—or the cleaners using them. 

By asking this question, you can find out if the company provides its own supplies. Ones that don’t aren’t worth hiring because they should purchase the tools necessary to their business. 

8. Can You Tour My Commercial Space? 

Why not make it easier to ask a company representative these questions by inquiring if they can visit your commercial space. It will give them a better sense of its size and layout, helping them decide how big a team they’ll need to clean it. Additionally, they might even be able to offer you a quote right there, or at least a ballpark number for what it will cost to use their services. 

9. How Can I Contact You to Provide Feedback?

You might find that you want to request the cleaners do something differently. On the other hand, if you find they exceed your expectations, you may want to provide a testimonial. Once you start using a company’s service, you should have an employee’s contact information to provide feedback or ask questions. 

Utilize These Tips When Hiring a Company

When your space is clean, it becomes a more desirable place to be, and your company could earn a positive reputation amongst clients and employees. While there’s a bit of work that goes into your commercial cleaning service search, remain confident in your ability to find a reputable one by using these tips. 

Need more tips when it comes to working with other businesses? Check out the rest of our blog. 


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